Keeping You Up and Running is Our #1 Goal
At Live Automation, we know how important it is for you to maintain productivity and minimize downtime. If your equipment goes down, are you prepared to recover quickly? Most companies require some level of outside support, especially as they encounter greater shortages in skill, risks of obsolescence, and the growing complexity of operations. Live Automation’s manufacturing support services can give you one point of access to highly-trained engineers and replacement parts when you need them.
Our Support Team
Whether you need onsite engineering help or consulting, technical support, or training for your workers, we have you covered. The professional engineers and technicians at Live Automation have experience identifying the source of issues that can occur with complex control systems - we call this experience SCAR TISSUE. With this experience we can analyze and correct drive system faults and improve the functionality of SCADA, PAC, PLC and HMI systems, regardless of which platform you are running.
Support Options
Our maintenance services can provide the specific support needed to help you maximize productivity, minimize operational risk, and meet your business goals.
On-Demand Support Services
Our on-demand support services are based on your specific needs and make us readily available whether you need help solving your biggest production problems or want to improve operations. Our remote support services can help optimize control system performance, improve Overall Equipment Effectiveness (OEE) and reduce maintenance costs. We can also help identify and fix issues before they occur.
Remote Support
With installation and configuration of an advanced Industrial Remote Access Router, Live Automation can support your machine or process from anywhere in the world. This can drastically reduce your maintenance costs and optimize your machine uptime. Live Automation can provide controls network analysis to provide the proper remote support option for your facility, including:
- Troubleshooting and programming PLCs;
- Viewing and controlling your HMI;
- Connecting to a web camera for assistance; and
- Supporting our field technicians remotely.
Contact Us to request a remote support evaluation.
Field Services
Our knowledgeable and professional team provides field service, support and troubleshooting services 24 hours a day year round. Our service teams are personally invested in our clients, and whether it’s the middle of the night or 2 hours before Super Bowl, we’ll be there.
Field service capabilities include troubleshooting systems whether the problem lies with the PLC program, system wiring, instrumentation, VFDs or any other control system component. Once we have identified the problem, we’ll do our best to either fix it on the spot, or assist you in getting the right parts and personnel there to perform the repair.
Service Areas:
Located in central Massachusetts, our manufacturing support service areas include MA, RI, NH, NY, CT, NJ, VT, ME, NJ, PA and beyond. We offer both remote and onsite support services nationwide.
How Can We Help?
We will definitely respond to emergencies, but this service comes at a cost. Most of our service clients take advantage of our annual support plans that cut down on cost and response time. Give us a call at (866) PLC-GUYS to discuss your specific needs.